Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).ħ. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.ĥ. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.Ĥ. Now click the the link there that will lead to the "Ease of Access Center".ģ. Press "Shift" repeatedly until the "sticky keys" window shows up.Ģ. This needs you to actually be where you would be when Windows Explorer loads.ġ. Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. Now shut down the computer and disconnect the external monitor. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".ĥ. Next turn on the computer and allow it to fully load.ģ. First, while the computer is off, connect an external monitor.Ģ. In the meantime, you can restart the device to get the external monitor working again.1. Unfortunately, Microsoft has not indicated when that might be. It plans to roll out the fix in a future version of Windows 10. Microsoft is in the process of fixing the bug. This can also happen with some other apps capable of drawing, such as Whiteboard.” Microsoft noted that “If you have a device running Windows 10 Version 2004 with a built-in screen (such as a laptop or tablet) and a connected external display set to Duplicate your primary screen, you might see both monitors flicker and the external monitor go black if you try to draw using an Office app (such as Word). The bug only seems to rear its ugly head when Windows 10 Version 2004 users try to draw. That’s because the Windows Update - the update that installs Windows 10 Version 2004 - introduced a bug into the operating system. However, if you are running Windows 10 on a laptop or tablet and you have an external monitor connected to it, you might want to first find out what version of Windows 10 your device is running. Even software updates can introduce bugs that make computer screens go dark.Ĭomputer experts usually recommend that you first check for a bad physical connection when your screen goes black. A black screen can be the result of many issues, such as a misbehaving graphics card or a bad connection between the computer and the display. So, too, is trying to figure out why it happened. Having to stop working on your computer because your screen suddenly goes black is frustrating. Learn about this bug and what Microsoft is doing about it. A bug in Windows 10 Version 2004 is causing external monitors to go black when users try to draw using certain apps.
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